Support, Refund and Compensation Policy

1. Support response schedule

Emails to support@nearestdeal.com receive an automatic acknowledgement. A valid support request receives an initial human response within one business day.

These are response targets rather than guaranteed resolution times. Payment, moderation, technical, fraud, and account-security investigations may take longer. When more time is needed, we will provide a progress update.

2. Refund eligibility

Nearest Deal charges only for digital platform benefits such as contact access, featured placement, listing bumps, seller-shop subscriptions, and eligible AI usage. Fees are not payments for goods or services advertised by marketplace users.

• The Nearest Deal app accepts a refund-review request for a recorded Google Play purchase within 48 hours of purchase when none of the package entitlements or digital benefits have been activated or consumed.
• Submitting a request does not automatically approve a refund, issue money, or cancel a recurring Google Play subscription. Our support team verifies the purchase, timing, benefit usage, and Google Play transaction status before making a decision.
• A duplicate charge or a successful payment where the purchased digital benefit was not granted will be investigated and reconciled.
• If a verified technical failure cannot be corrected, Nearest Deal may provide a replacement benefit, restore the relevant credit, extend a time-limited benefit, or approve a refund as appropriate.
• A one-time benefit that was successfully delivered or consumed is generally non-refundable unless applicable law or Google Play policy requires otherwise.
• Future subscription renewal must be cancelled through Google Play. Cancelling renewal does not itself refund a completed charge. Users may also use Google Play's own refund request process, subject to Google Play rules and applicable consumer law.

3. Compensation for service failures

• Failed or fallback AI requests must not consume a paid AI credit.
• A verified loss of a featured or boosted period caused by a Nearest Deal service failure may be remedied by restoring or extending the affected benefit.
• A paid contact unlock that does not provide the promised contact benefit will be investigated before a replacement or refund decision is made.
• Compensation is not provided merely because a seller does not answer, a buyer does not proceed, a listing is withdrawn, or a transaction between users is unsuccessful.

4. Marketplace transaction disputes

Nearest Deal does not process payment for the product or service shown in a listing and is not the buyer, seller, broker, delivery provider, or guarantor of a user transaction. Refunds for goods or services exchanged between users must be resolved between those users or through any payment provider or legal remedy available to them.

5. How to request a review

In the Nearest Deal app, open Account > Packages > Refunds and cancellations to review purchases that currently meet the 48-hour and unused-benefit conditions. Select the purchase, explain the reason, and submit the request. A request ID is provided for support follow-up.

If the in-app option is unavailable, email support@nearestdeal.com from the address associated with your account. Include the Google Play order number, affected feature or listing, purchase date, app version, and any request ID shown in the app. Never send your password, OTP, complete payment-card details, Google Play purchase token, or other authentication secrets.

Google Play separately provides refund request guidance and subscription cancellation guidance.

6. Privacy and data-rights requests

Send privacy concerns, suspected personal-data exposure, account-compromise reports, and data-rights requests to privacy@nearestdeal.com. Valid privacy requests receive an initial human response within two business days. Valid, verified requests are normally completed within 30 calendar days unless applicable law permits or requires a different period.